Returns Policy

At Evergreen Promotions, we value your satisfaction and strive to provide exceptional customer service. Here’s a summary of our return policy:

1. Acceptance of Returns:

• Incorrect Order: If you receive products that significantly differ from what you approved and paid for, contact your sales representative immediately. We’ll arrange cost-effective returns and redelivery.
• Defective or Faulty Products: Defective items will be replaced or refunded.
• Delivery Damage: If products are damaged during courier delivery, we’ll claim on your behalf from the third-party courier company.
• Under-Supply: If the number of units supplied is below your order quantity, notify us within two weeks of product arrival for replacement or refund.

2. Non-Acceptance of Returns:

• Late Delivery: While we make every effort to dispatch promptly, unforeseen circumstances (traffic, weather) may cause delays. We cannot refund late or delayed deliveries.
• Change of Mind: Custom branding processes are irreversible once production begins. No returns or refunds for change of mind. Examine artwork proofs carefully before approval.
• Improper Use: Intentional or unintentional damage due to improper use is not eligible for returns. Consult with your Account Manager before ordering to ensure product suitability.

Remember, our commitment is to provide eco-friendly promotional products that align with your needs. Thank you for choosing Evergreen Promotions! 🌿🌎